Complaints Record

Complaints Record 2017-18
 
Charlestown Primary School
In 2017-18 there was one formal complaint made to Charlestown Primary School, which did not result in formal procedures as it was resolved at an early stage.
 
Beacon ACE Academy
In 2017-18 there was one formal complaint made to the Beacon ACE Academy, which was investigated and resolved satisfactorily.
 
St Agnes ACE Academy
In 2017-18 there were no formal complaints to St Agnes ACE Academy.
 
St Columb Major ACE Academy
In 2017-18 there were no formal complaints to St Columb Major ACE Academy.
 
St Columb Minor ACE Academy
In 2017-18 there were three formal complaints made to St Columb Minor ACE Academy.  All three were looked into by the Chair or Vice Chair of Governors.  Two were resolved at the early informal stage and did not proceed any further.  One complaint went to appeal but was not upheld as the school had followed policy through out the process.
 
St Kew ACE Academy
In 2017-18 there were no formal complaints to St Kew ACE Academy.
 
Upton Cross ACE Academy
In 2017-18 there were no formal complaints to Upton Cross ACE Academy.

Complaints Record 2016-17

 

Charlestown ACE Academy

In 2016/17 there were no formal complaints made to Charlestown ACE Academy.

 

Beacon ACE Academy

In 2016/17 there were no formal complaints made to Beacon ACE Academy.

 

Gatehouse ACE Academy

In 2016/17 there were no formal complaints made to Gatehouse ACE Academy.

 

St Agnes ACE Academy

In 2016/17 there were no formal complaints made to St Agnes ACE Academy.

 

St Columb Major ACE Academy

In 2016/17 there were no formal complaints made to St Columb Major ACE Academy.

 

St Columb Minor ACE Academy

There was one formal complaint in 2016-17 which was investigated in 2016-17 and resolved in 2017-18.

 

St Kew ACE Academy

In 2016/17 there were no formal complaints made to St Kew ACE Academy

 

Upton Cross ACE Academy

In 2016/17 there were no formal complaints made to Upton Cross ACE Academy.